Refunds & Returns Policy
The refunds and returns policy is set out as follows according to the requirements of Animal Welfare Victoria in the Code of Practice for the Management of Dogs and Cats in Shelters and Pounds (Revision 1).
If an animal is not acceptable to a purchaser because of health, physical or other reasons (excluding accidents), which is supported by a statement from a veterinary practitioner, within seven days of purchase, proprietors (Strong Hearts Sanctuary) must accept the animal back and refund the full purchase price of the animal.
If an animal is returned within three days for any other reason, the proprietor must refund 75% of the purchase price or offer a replacement animal with the same guarantee.
If the animal dies or is euthanised as a result of a disease that is traceable to the point of sale, the proprietor must refund the purchase price or offer a replacement animal with the same guarantee.
Please contact us at firstname.lastname@example.org to discuss your refund and the return of the animal.